Terms & Conditions

These Terms & Conditions govern your use of our website, services, and any business relationship between you and H Media Creatives.

By using our website, submitting an enquiry, purchasing our services, or working with us, you agree to these Terms.

1. About H Media Creatives

H Media Creatives provides content strategy, personal branding, video production, editing, content marketing, and related creative services for businesses, founders, and creators.

2. Acceptance of Services

All projects are subject to review and acceptance.

We reserve the right to decline, refuse, pause, or terminate any project that conflicts with our business values, ethical standards, legal obligations, or internal policies.

Submitting an enquiry does not guarantee acceptance as a client.

3. Scope of Work

The exact scope of each project will be outlined in a separate proposal, agreement, invoice, or written communication.

Any work requested outside the agreed scope may require additional fees and timelines.

4. Client Responsibilities

Clients agree to provide:

• Accurate information
• Required assets and materials
• Timely feedback
• Necessary approvals

Delays in providing information, feedback, or approvals may impact project timelines.

H Media Creatives is not responsible for delays caused by missing client communication or assets.

5. Payment Terms

All fees, pricing, and payment schedules will be communicated before work begins.

Invoices must be paid according to the agreed payment terms.

Late payments may result in:

• Project delays
• Suspension of work
• Delayed delivery of files
• Termination of services

Any applicable payment processing fees may be charged through third-party providers.

6. No Refund Policy

Due to the nature of creative and professional services, all payments made to H Media Creatives are generally non-refundable once work has commenced.

However, if we become unresponsive for 15 consecutive days or more, fail to provide reasonable evidence of work being completed, or repeatedly miss agreed deadlines without communication or valid justification, you may request a refund review.

Minor delays, revision periods, client-side delays, or short-term extensions do not qualify for a refund.

Any refund request will be assessed based on the project's progress, communication history, and work already completed. Where appropriate, a partial or full refund may be issued at our discretion.

7. Revisions

Where revisions are included, they will be provided according to the scope outlined in the client agreement.

Requests that substantially change the original direction, strategy, or deliverables may be treated as additional work and billed separately.

8. Intellectual Property

Unless otherwise agreed in writing:

• Clients retain ownership of their original materials and assets.
• H Media Creatives retains ownership of its internal processes, frameworks, systems, templates, and methodologies.

Upon full payment, the client receives rights to use the final deliverables for their intended business purposes.

9. Portfolio Rights

Unless otherwise agreed in writing, H Media Creatives may display completed work, project excerpts, screenshots, videos, designs, results, testimonials, or related materials for portfolio, marketing, educational, and promotional purposes.

If confidentiality is required, this must be agreed upon in writing before the project begins.

10. No Guarantees

While we strive to provide high-quality services, we do not guarantee:

• Specific revenue outcomes
• Business growth
• Lead generation results
• Follower growth
• Engagement metrics
• Marketing performance

Results depend on numerous factors outside our control, including market conditions, competition, audience behaviour, offer quality, and implementation.

11. Third-Party Platforms

Our services may involve the use of third-party platforms, software, advertising systems, payment providers, social media platforms, and other external services.

We are not responsible for:

• Platform outages
• Account suspensions
• Algorithm changes
• Policy changes
• Service interruptions caused by third parties

12. Limitation of Liability

To the fullest extent permitted by law, H Media Creatives shall not be liable for any indirect, incidental, consequential, special, or business-related losses arising from the use of our website or services.

Our total liability shall not exceed the amount paid by the client for the specific services giving rise to the claim.

13. Termination

Either party may terminate a working relationship according to the terms outlined in any separate service agreement.

H Media Creatives reserves the right to suspend or terminate services immediately if a client:

• Violates these Terms
• Engages in abusive behaviour
• Requests unlawful activities
• Fails to make required payments

14. Website Use

Users agree not to:

• Attempt to gain unauthorized access to the website
• Interfere with website functionality
• Use the website for unlawful purposes
• Copy, reproduce, or distribute website content without permission

15. Changes to Services or Terms

We may update our services, pricing, policies, or these Terms & Conditions at any time.

Updated versions will become effective when published on our website.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to H Media Creatives and its business operations.

17. Contact Information

For questions regarding these Terms & Conditions, please contact:

H Media Creatives Email: [email protected]